Police Federal Credit Union chooses Mahalo Banking to upgrade digital experience

By Gloria Methri

Mahalo Banking, a CUSO focused on digital banking solutions for credit unions, has announced that Police Federal Credit Union (Police FCU) has selected its Thoughtful Banking® platform to modernise the credit union’s digital infrastructure. The new partnership aims to deliver a secure, inclusive, and highly integrated online banking experience, powered by seamless compatibility with the Corelation KeyStone core system.

Police FCU sought a solution that could evolve with its growing member base while meeting modern demands for usability, data security, and accessibility. Mahalo’s platform stood out for its robust suite of digital tools and strong core integration.

“It’s essential that as our credit union grows, we continue to advance our digital ecosystem to deliver a secure, seamless experience tailored to our members’ needs,” said Tim Doyle, President and CEO of Police FCU. “Mahalo’s forward-thinking platform and smooth core integration help us stay ahead of industry trends while meeting member expectations for security, accessibility, and digital engagement.”

The new platform introduces a range of intuitive features aimed at enhancing the overall member experience.

Credential Assurance Technology (CAT): Strengthens fraud prevention and data security.

Integrated Communications: Enables faster, more responsive support within the app.

Real-Time Banking Services: Through deep KeyStone integration, members gain seamless access to account management and fund transfers.

Inclusive Accessibility: Features go beyond ADA compliance, offering neurodiversity-friendly design to support all members.

“Police FCU was looking for a modern digital banking solution that could deliver strong security and meaningful improvements to the member journey,” said Denny Howell, COO of Mahalo. “Our platform enables Police FCU to elevate its ease of use and enhance member support, positioning the credit union with a more engaging and secure digital banking experience. These advancements will help the credit union differentiate itself while maintaining its focus on providing exceptional member service.”