PayJunction unveils new online chargeback management system

By Pavithra R

PayJunction, a leading developer of payment processing technology, has announced the launch of an integrated and comprehensive chargeback management system.

The new digital system offers massive improvements in the chargeback notification and response process that has plagued the payments industry for years.

“COVID-19 introduced new remote payment business models that shifted more payments online, which inherently makes them more prone to fraud and chargebacks. Our new digital features allow businesses to more efficiently receive, review, research, and respond to chargebacks in a timely manner, which helps prevent costly write offs,” said Randy Modos, president, PayJunction.

The new enhancement allows PayJunction merchants to be notified via email when a chargeback is issued and connect to an online chargeback management system where they can easily access information to better manage responses across their organization.

The notification includes identifying information, the amount of debit or credit applied, and a direct link to a report listing recent chargebacks, including dates, amounts and reason codes. Customers can use the information to search for the original transaction and, if necessary, locate any supporting documentation to dispute a claim.

“I do really appreciate and use the emails of the chargebacks. These notices prompt me to look up the transaction and block the card so there’s no further fraud on that card.” said customer, Sylvia Edney, office manager of Rusty’s Pizza Parlors.

Founded in 2000, PayJunction has disrupted the payment processing industry with an approach that combines customer advocacy, transparent and ethical pricing, and environmental consciousness. Its cloud-based gateway and processing platform consolidates credit, debit and check transactions made in person, online, over the phone and on the go.