Paycast appoints Katrina Gordon as Head of Customer Success

By Joy Dumasia

Paycast, the marketplace payment engine and second venture of UK based FinTech group SPG, has announced the appointment of Katrina Gordon as Head of Customer Success. The addition of Katrina to the Paycast team further develops the company’s focus on delivering the best outcomes for customers as part of its overarching customer-first strategy. In her role, Katrina will work with Paycast’s growing customer base to ensure they are receiving the delivery functions and support they need to achieve their business priorities and develop the Paycast offering in line with customer desires. 

With over 30 years’ experience in delivery and customer success, Katrina brings a wealth of knowledge to the role and joins the business from data-sharing platform SICCAR where, as Head of Customer Success and Digital Transformation, she was responsible for all project delivery, from large-scale private to public clients. She has also held previous roles with Revenue Scotland, as their Head of IT & Change and as the Customer Success Director at P2P software provider Compleat Software. 

Harnessing her background in building customer success across the public sector, oil & gas, finance and retail industries, Katrina is well-placed to assist Paycast in delivering experiences for a wide range of sellers and help them grow without limitation.  

Katrina Gordon, Head of Customer Success, comments: “It’s an exciting time to be joining the Paycast team, and I’m delighted to be a part of Paycast’s journey to facilitate a new era of trust online. My expertise lies in advocating for customers, and Paycast’s customer-centric ethos really goes above and beyond to ensure that every development, update and business decision is aimed at producing the best outcomes for users of our engine. 

“I look forward to assisting Paycast in achieving their ambitions in the months and years to come and helping sellers provide a seamless payment process, with greater trust and without an undue regulatory and administrative burden.” 

Claire Van Der Zant, Managing Director at Paycast, adds: “Katrina has a commendable track record in both project delivery and customer success across a range of sectors. We’re so pleased to have welcomed her to the team and have no doubt that she will hit the ground running, drawing up on her sizeable experience and knowledge of customer success as we continue our plans to level the playing field for marketplaces and their sellers.”