Oracle launches Agentic AI platform for retail banking

By Vriti Gothi

Oracle Corporation has launched a new agentic artificial intelligence platform for retail banking, marking a strategic push to deepen AI adoption across financial institutions. The platform, introduced through Oracle Financial Services at the company’s Financial Services Summit in New York, is designed to embed AI agents across customer-facing and operational banking functions.

The enterprise-grade platform comprises AI-infused applications, design tools, development frameworks and pre-built AI agents. According to Oracle, the system is intended to enable real-time, tailored customer interactions across digital and physical channels, including online, mobile and branch environments.

A central feature of the offering is its “human-in-the-loop” governance model. Oracle said the AI agents will operate with oversight from banking staff, who will provide supervision and ethical governance. The approach reflects growing regulatory and operational scrutiny around the deployment of advanced AI in financial services.

“Oracle is ushering in a new era of banking where AI moves beyond task automation to deliver real business intelligence, agility, and trust at scale,” said Sovan Shatpathy, senior vice president of product management and development at Oracle Financial Services. “Our agentic platform is not just a set of applications, it’s a foundational architecture for building truly intelligent banks.”

The platform forms part of Oracle’s broader “AI-first Intelligent Bank” framework, which envisions an agentic ecosystem integrated across core banking layers. In practical terms, the company said the AI agents can provide bankers with real-time product information, anticipate delays in processes such as loan applications, and recommend next steps to customers before handing off to underwriting teams.

Oracle Financial Services plans to roll out hundreds of AI agents covering both retail and corporate banking use cases over the next 12 months.

The launch comes at a time when incumbent banks face mounting pressure to modernise legacy systems and compete with FinTech firms that have more aggressively operationalised AI. A November report from McKinsey & Co. found that while FinTechs represented around 40% of its sample dataset, they accounted for nearly 70% of AI initiatives. Many banks, the consultancy noted, remain in pilot phases due to regulatory complexity, fragmented technology stacks and organisational inertia.

As competition intensifies and regulatory expectations evolve, large technology providers such as Oracle are positioning agentic AI platforms as a pathway for banks to close the innovation gap while maintaining governance and operational control.