OIFC’s Khedmah mobile app eases digital bill payments in Oman

By Leandra Monteiro

Oman Investment and Finance Company’s Khedmah Mobile App has been demonstrating its ‘Convenience at your fingertips’ slogan with a number of services that offer flexible options that enable customers to pay utility and PASI (Public Authority for Social Insurance) bills, recharge mobile phones and check meter readings.

Powered by OIFC, Khedmah App allows customers to settle their electricity, water and telecom bills from the comfort of their homes and offices, thus helping maintain essential COVID-19 safety protocols. With a surge in the number of cases, it has become imperative on the part of every resident to restrict or reduce face-to-face contact in public places, especially when easy options are available online for bill payments.

With features that highlight OIFC’s customer service standards, the Khedmah App is also easy to download and simple to use, helping to promote the concept of paperless payment system within the country.

Mohammed bin Nasser Al Jabri, Customer Experience Manager at OIFC pointed out that it has been integrated as a one-stop solution for payment of monthly utility bills and recharge of mobiles. Explaining further, he said, “Customer convenience and flexibility are the keys that drive Oman Investment and Finance Company’s Khedmah Mobile App. With over 500k downloads since it was first launched in 2016, it has grown in scope and reach, realizing our larger goal of financial inclusion. Incorporated with style, efficiency and complete security, it is, indeed, an extension of our customer service platform, wherein we cater to users from different walks of life, across the country.”

OIFC has grown exponentially as a payment services provider, having rolled out a host of payment facilities to meet the requirements of customers who are constantly seeking easier and newer avenues to conduct their everyday business or personal activities from their homes. The Khedmah Mobile App, in particular, has helped OIFC enhance its customer service goal with the release of new updates that have augmented customer experience with friendly and flexible interface.

“As a popular and handy app, Khedmah helps us stay connected with our customers and build our corporate footprint. It is an extension of our structured specialization in billing, collection and debt factoring for electricity, water and telecom services in the country,” stated Al Jabri, adding that the App’s new interface would help OIFC establish the app as a unified platform with a bouquet of services catering to both nationals and residents.