back Back

Northern Credit Union and interface.ai partner to elevate banking experience

By Pavithra R

August 02, 2021

  • America
  • Iva
Share

New York-based Northern Credit Union, serving over 36,000 members, has announced embarking on a mission to enable a seamless banking experience for its members, powered by interface.ai’s Intelligent Virtual Assistant (IVA).

On the launch of the solution, members who call Northern’s contact center will get answers to their questions by interacting with the IVA, enabling Northern to provide full service to members 24/7.

“There are various shortcomings with how call center servicing works today. Long wait times and inability to easily connect with the right person have frustrated our members, and the general public, over the years; causing high abandonment rates, tarnished reputation, and loss of business. interface.ai’s IVA technology will help us circumvent all these problems & enable us to provide our members the exceptional service they deserve along with an essential competitive advantage for Northern. Additionally, it will free up our employees from working on transactional activities and enhance the quality of work, thus improving employee morale,” said Dan St. Hilaire, CEO, Northern Credit Union.

interface.ai provides an out-of-the-box Intelligent Virtual Assistant that acts as a “personal banking teller” to help members 24×7. interface.ai’s Intelligent Virtual Assistants currently power several Banks and Credit Unions across the world.

“The pandemic has made member behavior on call centers permanent. There is a sustained increase in call center traffic, in the order of 30 – 40% on average, across financial institutions. This increased traffic has resulted in increased wait times & abandonment rates leading to poor member experience. We believe implementing Intelligent Virtual Assistants is the only way for most financial institutions to offer timely support, provide personalized service to members at scale and manage operations efficiently. We are excited to partner with Northern Credit Union and enable them to improve their service levels, engage better with their members, and enhance efficiencies,” said Srinivas Njay, Founder and CEO of interface.ai.

Previous Article

August 02, 2021

5 innovative startups revolutionizing the financial sector

Read More
Next Article

August 02, 2021

State Street partners with Lukka to expand digital and cryptocurrency asset fund administration

Read More

IBSi Prime News

FinTech

October 21, 2021

America

Who are the top 10 most influential FinTech companies in 2021?

Read More
  • Daily insightful news analysis
  • Weekly snapshot of the industry deals, events & insights
  • Sectoral deep dives on the hottest FinTech trends
  • Exclusive interviews featuring c-level executives shaping the industry
  • Profiles of the most influential established and emerging companies in the sector
  • Weekly global FinTech use cases
  • Chart of the Week curated by the IBSi’s Research Team
Subscribe to Prime

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

Today

4 promising FinTech companies in Mexico

Read More

Today

kevin. secures $10m seed round to disrupt card payment ecosystem

Read More

Today

African Development Bank Group, MTN sign $500,000 grant agreement

Read More

Related Reports

Bank-wide
Sales League Table Report 2021

£1,500 / year

Know More
Market Reports
US Financial Services Technology Report 2021

£1,500 / year

Know More
Retail Banking
The Future of Digital Banking Report 2021

£1,500 / year

Know More
Wealth Management
Wealth Management & Private Banking Systems Report 2021

£1,500 / year

Know More
Wholesale Banking
Treasury and Capital Markets Systems Report 2021

£1,500 / year

Know More