Navy Federal Credit Union expands partnership with Backbase

By Gloria Methri

Backbase, the Engagement Banking Platform provider, has expanded its partnership with Navy Federal Credit Union, which serves U.S. veterans, retired service members, active duty military personnel in all branches, and their family members.

Navy Federal Credit Union has signed a multi-year agreement to continue standardizing Backbase as its engagement layer of choice. This renewal positions Backbase as a platform for member—and employee-facing applications, ensuring a seamless banking experience across multiple channels.

By adopting the Backbase platform, Navy Federal Credit Union will achieve:

• Modernization and simplification of the credit union’s existing IT landscape by reducing the number of siloed channel applications.
• One unified platform, consolidating data, business logic, and workflows into a single, member-centric platform for efficient journey orchestration, benefiting both members and employees.
• Agility and freedom, enhancing flexibility to implement business capabilities and adapt to evolving market dynamics swiftly.

“We are continuously looking for ways to enable our digital transformation,” said Kathy Ward, SVP Digital of Navy Federal Credit Union. “Collaborating with strategic partners like Backbase has been instrumental to our goal of simplifying and enhancing member experiences by utilizing a single platform across digital interactions.”

“With this partnership renewal, we’re excited to reaffirm our mutual commitment to revolutionizing digital experiences for Navy Federal Credit Union’s members and employees,” said Jouk Pleiter, CEO of Backbase.

“Our decision to extend the partnership was driven by Backbase’s comprehensive engagement platform, which allows us to innovate truly,” said Ward.

Backbase is a composable platform that empowers banks to accelerate their digital transformation by progressively modernizing their main customer journeys. From onboarding to servicing, lending and investing, our platform streamlines every aspect of the customer and employee journey. Pre-integrated with leading core systems and cutting-edge FinTechs, it enables institutions to unlock innovation at scale, driving instant value creation.

The partnership between Backbase and the credit union emphasizes the importance of long-term, strategic investments in technology to create true value and move away from legacy systems that hinder speed and innovation.