NatWest launches ‘Banking My Way’ service for vulnerable customers

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NatWest has announced the launch of ‘Banking My Way’ service in a bid to help customers needing additional support to request bespoke assistance for conducting banking services. The new service will enable customers to make specific requests for customised services based on their individual needs. This includes disability, bereavement, addiction, or illness; however, the customer doesn’t have to make the bank aware of their specific circumstances and can still request additional support.

Marcelino Castrillo, Managing Director NatWest Personal Banking, said, “We are launching “Banking My Way” to help us better support our vulnerable customers. Embracing technology is one way we can really make a difference to the lives of our customers, and making it simple for them to let us know about their additional needs removes any stigma from the process.”

NatWest stated that the customers could set up the “Banking My Way” service anytime online or by speaking to staff in a branch or over the phone. Users are allowed to share as little information as they want and review it annually to assure the provision of the required level of support. The “Banking My Way” service is also available to the Royal Bank of Scotland customers.

Recently, NatWest announced that cloud-based accountancy software provider, FreeAgent will now be visible within its online digital banking platform, thus allowing NatWest’s business clients to view their finances and accounting together.