NatWest joins forces with Capco for smooth transition to ISO 20022

By Gloria Methri

NatWest has partnered with Capco, the global management and technology consultancy, to ensure a smooth transition for its systems and clients as the financial industry prepares to adopt ISO 20022 for payments and reporting.

The collaboration facilitates customer, operational and infrastructure opportunities through the development of Bankline Direct Digital, the new strategic ISO 20022-compliant cloud-based architecture behind Bankline Direct.

Bankline Direct is a cash management solution for large corporate and financial institutions that fully integrates with Treasury Management Systems and Enterprise Resource Planning platforms to automate payment processing and data reconciliation. It also provides connectivity to UK and European payment schemes.

The transition to Bankline Direct Digital streamlines connectivity ensures long-term regulatory compliance and alignment with global standards, boosts resilience and security, and offers scalability while supporting enhanced decision-making and business intelligence.

Jonathan Hall, Head of Digital, Commercial & Institutions at NatWest, said, “Given 24/7 eCommerce, the continued rise in mobile and online payments and consumers’ desire for seamless multichannel experiences, treasuries need to automate and optimise back-office processes or risk falling behind. The ongoing evolution of the digital landscape is changing the way our clients want to bank with us, and Bankline Direct Digital meets this demand for a more connected, intuitive customer experience and enhanced technology and compliance capabilities.”

NatWest’s partnership with Capco has helped the bank improve customer experiences, comply with UK and European regulatory payment standards, and build a competitive advantage through the continuous deployment of modern technology at scale. This enables more of our customers to benefit from efficiencies in their financial payments and reporting processes.

Bankline Direct already supports over 500 corporate and institutional clients and offers payment services to four million retail and corporate customers. Capco is continuing to support NatWest in transitioning those customers to the new architecture.

Richard Lewis, Partner & Head of Client Service Excellence at Capco, said, “We are delighted to bring our long heritage of digital transformation in banking and payments and other financial services industry domains to this collaboration with NatWest. With Bankline Direct Digital, we have helped the bank transition from a complex and capacity-constrained legacy architecture to a scalable launch pad for near real-time connectivity that can accommodate customers’ ever-changing payment, data and regulatory needs.”