National Bank of Iraq revamps mobile banking app with Codebase

By Gloria Methri

The National Bank of Iraq (NBI) has launched an advanced mobile banking application in partnership with Codebase Technologies using its Digibanc platform. This initiative provides NBI’s customers with seamless, secure, and user-friendly access to a comprehensive range of financial services through their handheld devices.

Ayman Abu Dhaim, CEO of the National Bank of Iraq, said, “Our new mobile banking app represents our unwavering commitment to our customers and our forward-looking vision for the banking sector in Iraq. Our goal is to significantly improve financial experiences in the country and provide industry-leading digital banking services.”

The newly launched app has already seen a substantial uptake, with more than 100,000 users adopting the platform. The app has achieved a more than 43% retention rate, indicating high levels of customer satisfaction and ongoing engagement. This reflects the app’s intuitive design and robust functionality, which meet the evolving needs of modern banking customers in Iraq.

Leveraging Codebase Technologies’ Digibanc platform, the mobile banking application ensures a secure, scalable, and user-friendly digital banking experience. Digibanc’s pre-built feature-based components facilitated a swift market launch, enabling NBI to offer its customers the latest in digital banking technology quickly and efficiently.

Tamer Mauge, Managing Director – MENA at Codebase Technologies, said, “As the technology partner, we are proud to support the National Bank of Iraq’s digital transformation journey. This project underscores the importance of collaborative efforts and showcases the flexibility of our Digibanc platform in integrating seamlessly within complex banking infrastructures.”

Customer preferences in the Iraqi banking sector are increasingly shifting towards digital experiences that offer convenience, security, and personalization. The new mobile banking app addresses these preferences, providing features such as instant account access, real-time transaction monitoring, and personalized financial insights. This initiative aligns with global trends in banking, where digital channels are becoming the primary touch points for customer interactions.