Mphasis and Ardonagh partner for digital transformation through Mrald

By Joy Dumasia

Mphasis, an Information Technology solutions provider specialising in cloud and cognitive services, 2020 announced a deal with the Specialty Broking Segment of The Ardonagh Group, the UK’s independent insurance intermediary, to transform how they engage with clients, colleagues, carriers and regulators. This project entailed digital transformation, data, automation and managing back-office operations.

Expanding on this, in 2021, Mphasis and Ardonagh agreed to set up a shared services entity to service middle and back-office functions while applying the digital transformation. To execute on this, Mphasis and Ardonagh signed a Business Venture Agreement wherein, Mphasis acquires 51% in Mrald Limited, a company incorporated and registered in England and Wales, with 49% of the equity remaining with Ardonagh. 

Mphasis holds a majority share (51%) with operating control and entire economic interest. It brings their existing offshore expertise to constitute an extended global outsourcing & transformation proposition and capability that can be harnessed to personalise and meet individual UK customers’ needs. 

David Ross, Chief Executive Officer, Ardonagh Group, said: “In Mphasis, we have found a partner with capital, expertise, and assets to accelerate our focus on enhancing our digital broking capabilities. This expansion of our existing and long-term relationship is an important step forward in accelerating our shared ambitions.”

Nitin Rakesh, Chief Executive Officer and Managing Director, Mphasis, said: “Having successfully executed at least half a dozen similar transformational partnerships in this industry, we are confident of building a service model for the future and ensuring a ‘client-first’ approach. Enhancing Broker-Client relationship and experience powered by data-driven insights is core to AG. We have been working with AG since 2016 to strengthen their servicing, infrastructure, and client engagement platform. We are excited to elevate our relationship to support future growth by helping augment their operating agility, flexibility and jointly create a service delivery model for the future. This also opens up opportunities for the business venture to attract and service other clients in this space. The global insurance brokers market is expected to grow from $88.16 billion in 2020 to $113.99 billion in 2025. Together with AG’s leadership, we believe we are uniquely positioned to take advantage of the high potential Insurance Intermediary market.”