MidwestOne Bank taps Temenos to streamline customer onboarding

By Gloria Mathias

Temenos has announced that MidWestOne Bank, a community bank headquartered in Iowa, has gone live with Temenos Digital Onboarding as SaaS on Amazon Web Services (AWS). RCG Global Services, a Temenos Delivery Partner in North America, implemented the SaaS solution for MidWestOne.

This move enables MidWestOne to enhance customer acquisition and retention through digital channels on a resilient, scalable platform. MidWestOne is using Temenos Digital Onboarding to streamline its customer onboarding process, meeting customer expectations for fast, frictionless digital experiences while enhancing operational efficiency.

Heather DeStefano, Senior Vice President of Digital Innovation at MidWestOne Bank, said, “Our implementation of Temenos Digital Onboarding for retail depository products has resulted in a significant increase in both our digital customer satisfaction rates and the percentage of accounts opened digitally. We plan to continue our collaboration with both Temenos and RCG Global Services to enhance further our Temenos Digital account opening experience in support of our commitment to deliver exceptional customer experiences. With Temenos Digital, we are able to maintain complete control of our digital journey, which gives us an edge to attract and retain customers and grow our business through digital channels in a highly competitive banking market.”

Rodrigo Silva, President of Temenos Americas, said, “We are proud to be powering MidWestOne Bank to elevate the digital experience for its customers. With a banking platform tailored to the needs of US banks and proven SaaS delivery, Temenos is geared to deliver tangible business value to our clients, and we continue to invest to make our offerings the most compelling in the market.”

With integrated tools for creating data collection forms, eSignatures, and workflow management, Temenos Digital Onboarding simplifies the entire process for a quick and easy digital onboarding experience. Whether it’s opening an account, applying for a loan, or conducting KYC due diligence, the platform ensures a smooth and efficient experience for MidWestOne Bank’s customers.

Delivered as Temenos SaaS, MidWestOne benefits from rapid time-to-market and easy integration of essential third-party FinTech services, such as ID verification, into the digital onboarding process.