back Back

Mahindra Finance teams up with Credgenics to boost its loan collections

By Leandra Monteiro

July 25, 2022

  • Credgenics
  • Digital Lending
  • India
Share

Mahindra FinanceMahindra & Mahindra Financial Services Limited, part of the Mahindra Group, and one of India’s leading Non-Banking Finance Companies, announced a partnership with Credgenics, a provider of SaaS (Software As A Service) based collections and debt resolution technology platform. With this association, Mahindra Finance plans to digitally empower its retail loan collections.

Rishabh Goel, Co-founder and CEO, Credgenics said, “We are extremely proud to be working with Mahindra Finance, India’s leading NBFC that is well known for its customer focus and innovative approach. Digitization of litigation management and customer communications are crucial to retail collections and Credgenics brings tremendous expertise in this area. We are confident that Credgenics’ unique capabilities will enhance the collection operations at Mahindra Finance”.

The Credgenics platform will enable Mahindra Finance in streamlining and digitising borrower communications including litigation modules across the loan portfolio. By consolidating capabilities distributed across multiple vendors, the Credgenics platform will reduce the processing time and provide comprehensive tracking and monitoring capabilities at pincode & village level to the loan teams.

Speaking on the initiative, Ramesh Iyer, Vice-Chairman & Managing Director, Mahindra Finance said, “With changing times, there is a perceptible change in customer behaviour and expectations. Rural India has been embracing the digital economy especially payments; our aim is to ensure a delightful and engaging experience to all our customers. With the help of Credgenics we will deploy potent capabilities in providing customer self-service solutions and phygital/assisted solutions; further reducing our costs and strengthening our overall collection efficacy”.

Raul Rebello, Chief Operating Officer, Mahindra Finance, said, “One of our key transformation agendas is to build and engage a diverse set of customer segments and gain efficiency in collections with sustainable solutions. The objective is to deliver a seamless CX at every stage including repayments, which Credgenics will facilitate. I am confident that this association will be a win-win for both the partners”.

Previous Article

July 22, 2022

Ahli United Bank launches digital solutions via mobile and online platforms

Read More
Next Article

July 25, 2022

Al Sanam Islamic Bank selects ICS BANKS Islamic Banking Solution from ICSFS

Read More






IBSi Daily News Analysis

UK, Bank

July 12, 2024

Credgenics

Global securities lending revenue sees sharp 16% decline to $2.53bn in Q2 2024, study shows

Read More

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

July 12, 2024

Fair4All Finance and ClearScore partner on debt consolidation technology

Read More

July 12, 2024

SaaScada & Partes sign embedded finance partnership in Switzerland

Read More

July 12, 2024

Finastra completes new SIC instant payments readiness project

Read More

Related Reports

Sales League Table Report 2024
Know More
Global Digital Banking Vendor & Landscape Report Q2 2024
Know More
Wealth Management & Private Banking Systems Report Q2 2024
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q1 2024
Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
close-link
Get your copy now! IBSi Sales League Table 2024