Kuwait International Bank installs smart teller machines

By Vriti Gothi

Kuwait International Bank (KIB) has launched an Interactive Teller Machines (ITMs) developed by Diebold Nixdorf to expand digital self-service channels and improve customer access to essential banking services.

The new ITMs are now operational at selected KIB branches, with further installations planned, including DN Series® ATMs equipped with live video features. The project was delivered in partnership with Axis Solutions, Diebold Nixdorf’s licensed partner in Kuwait.

Designed to bridge the gap between in-branch banking and digital self-service, the ITMs enable customers to interact directly with a live teller via video link, making it possible to complete more complex transactions outside traditional banking hours.

The expanded service offers include cash withdrawals and deposits above standard limits, as well as cheque deposit and encashment functions, which aim to reduce reliance on branch visits and improve processing times. Customers can also print and activate debit cards instantly at the ITMs, enhancing access to card services without the usual wait times. Accessibility features such as voice guidance and tactile keypads have been incorporated to support visually impaired users. Additionally, customers can update their Civil ID information at the machines, simplifying compliance and routine account maintenance.

Nawaf Al-Khrayef, Deputy General Manager of Retail Banking at KIB, said: “Our new ITMs represent a significant step forward in our commitment to deepening customer relationships by delivering a banking experience that aligns with today’s modern lifestyles. By leveraging Diebold Nixdorf’s innovative technology, we are offering advanced self-service options that are more convenient and efficient. This advancement reflects our continued efforts to elevate customer service standards in the country and reinforces our core promise to be a true ‘Bank for Life’.”

Abeer Abu Sultan, Director at Axis Solutions, said, “We are proud to support KIB’s vision for innovation in self-service banking. Through a forward-thinking approach, KIB has positioned its self-service channel as a key competitive advantage in Kuwait’s banking sector, redefining customer journeys and fuelling investment in digital infrastructure. By deploying Diebold Nixdorf’s advanced solutions, KIB is enhancing the customer experience and supporting the ongoing advancement of banking services in the local industry.”

Habib Hanna, Managing Director for the Middle East at Diebold Nixdorf, said, “We are excited to partner with Kuwait International Bank to provide their customers with a modern and convenient banking experience, all in one convenient location. Diebold Nixdorf’s ITMs are easy to service and offer a suite of advanced capabilities that empower KIB to meet the evolving needs of their customers.”

KIB’s expansion of its ITM network aligns with the bank’s broader digital transformation strategy, which seeks to integrate advanced technology and customer-centred services to strengthen its market position and respond to changing customer expectations in Kuwait’s evolving banking landscape.