Krom Bank taps AWS Cloud to boost digital banking in Indonesia

By Gloria Mathias

Amazon Web Services (AWS), an Amazon.com, Inc. Company, has announced that PT Krom Bank Indonesia Tbk (Krom Bank), a member of Kredivo Group, has built on AWS services since it launched the Krom digital banking service.

Krom Bank’s vision is to serve underbanked customers with personalised services through its application and empower the younger generation to achieve financial independence through responsible saving and intelligent financial planning.

The bank offers customers deposits with attractive interest rates, accessible within its fast application and protected with robust security measures enabled by AWS. The bank gains agility to rapidly experiment and iterate, producing innovative new services for underbanked Indonesians to improve their financial well-being using managed services and generative artificial intelligence (Gen AI), including e-KYC, facial recognition, and personalised services.

“AWS provides the flexibility we need to rapidly evolve our suite of financially inclusive mobile banking services, making them engaging and easy to use,” said Anton Hermawan, President and Director of Krom Bank. “Cloud technology helps us deliver innovative and secure financial services to Indonesia’s youth and previously underserved parts of Indonesia’s population. Krom Bank benefits from being hosted in the AWS Asia Pacific (Jakarta) region, enabling us to meet local regulatory requirements while serving end-users with lower latency. We look forward to continued robust growth with AWS.”

Krom Bank plans to continue innovating to enhance its customer experience, including chatbot and virtual assistance, by exploring AWS’s generative AI services, including Amazon Bedrock.

To further accelerate its digital transformation journey, Krom Bank leverages Mambu, a SaaS cloud banking platform and AWS Advanced Technology Partner. Mambu acts as the core ledger, powering Krom Bank’s lending products. By operating on Mambu, underpinned by AWS, Krom Bank has an agile, scalable, and secure infrastructure to support its present needs and future growth.

“The financial services industry in Indonesia is evolving to serve a growing population of new, previously underbanked users with cloud technology, which lies at the heart of any digital transformation program,” said Anthony Amni, Country Leader, Indonesia, AWS. “Krom Bank innovates at a rapid pace to develop intuitive banking services on AWS that make managing finances easy and engaging. Removing the complexity from banking is critical for many mobile app users in Indonesia, and the bank achieves this with the agility, security, and availability of the cloud.”