Kotak enables customers to transfer money with just a mobile number

By Leandra Monteiro

Kotak Mahindra Bank (KMBL) today announced the launch of ‘Pay Your Contact’ – a feature on KMBL’s mobile banking app that uses the Unified Payments Interface (UPI) platform and allows customers to send money or make payments to any of their contacts across all payment apps simply by entering the beneficiary’s mobile number.

With ‘Pay Your Contact’, KMBL customers no longer need to remember or obtain the bank account number or IFSC code or remember UPI IDs to send money or make payments. All a customer needs to do is select a contact saved on one’s mobile phone or enter the mobile number of the beneficiary, select the UPI app or a KMBL account linked to the beneficiary’s number and transfer the money – straight from the Kotak mobile banking app. The ‘Pay Your Contact’ feature is interoperable across all payment apps and is available on both Android and iOS.

Deepak Sharma, President and Chief Digital Officer, Kotak Mahindra Bank said, “The ‘Pay Your Contact’ feature on the Kotak mobile banking app has made payments as easy and simple as can be. Kotak customers can now make their payments to a friend, household help, neighbourhood shop etc just by knowing the beneficiary’s mobile number. Further, it also enhances security since fund transfers and payment transactions to any UPI ID can be done from the safety of the Kotak mobile banking app itself and customers need not bother downloading multiple payment apps on their phone.”

“The other key issue that ‘Pay Your Contact’ addresses is that of interoperability. Given the immense popularity of UPI in the Indian market, almost every Indian with a bank account has a UPI ID. With ‘Pay Your Contact’, our customers can now transfer funds easily to any UPI-linked bank account across payment apps with just a mobile number to identify their beneficiary,” added Deepak.

A key component of KMBL’s digital-first strategy, the Kotak mobile banking app has added multiple customer-friendly features in the last one year that cater to the banking, payments & lifestyle needs of customers and has seen a significant surge in usage in the post-pandemic world.