Kooperativa taps Resistant AI to tackle fraudulent insurance claims

By Gloria Methri

Resistant AI announced that its Document Forensics solution has been adopted by Kooperativa – Vienna Insurance Group, one of the largest insurers in the Czech Republic. The technology will be used for the verification of documents submitted as part of Kooperativa’s insurance claims process.

Kooperativa is a universal insurance company offering a full range of services and all standard types of insurance for citizens, small businesses, and large enterprises.

Previously, insurance claim checks relied on the submission of documents that were verified manually, a lengthy and fallible process that leaves room for human error. The adoption of Resistant AI’s Document Forensics solution enables a smoother and more accurate document verification process which saves time and money and can identify fraud undetectable by the human eye.

This adoption comes as part of a wider digitisation of Kooperativa’s processes that are aimed at improving security and reducing the number of fraudulent claims.

Martin Rehak, CEO and Founder of Resistant AI said, “We are pleased to work with Kooperativa as it rolls out a new digitised approach to its document verification processes. As the prevalence of document forgeries increases across the whole financial industry, insurance is particularly susceptible to sophisticated fraud techniques. In an era where fraudulent activities often surpass human detection capabilities, the deployment of AI represents the most effective strategy for identifying and combating such deceptions.”

Ondřej Poul, Director of the Claim Division at Kooperativa said, “At Kooperativa, we are taking a progressive approach to the adoption of AI tools to improve the speed and accuracy of document verification, as well as pinpointing attempted fraud before it can take place. Resistant AI’s Document Forensics is the perfect solution to ensure a wide range of documents are legitimate and from reliable sources, accurately and at scale.”