Khedmah and Ministry of Housing and Urban Planning partner to provide Automatic Bill Payment machines

By Leandra Monteiro

Oman Investment and Finance Company (OIFC), ‘Khedmah’ the Sultanate’s investment and services company specialising in billing and collection, signed a contract with the Ministry of Housing and Urban Planning to install Automatic Bill Payment Machines in the Ministry’s customer service halls at its headquarters in Muscat, as well its Sohar and Al Musannah branches.

In line with both parties’ efforts to promote cross-sectoral collaboration between public and private sectors the agreement was done to facilitate efficient services offerings for the Ministry’s employees and customers.

Commenting on the fruitful partnership, Nasir bin Khamis Al Siyabi commented, “Being a service provider, the Ministry of Housing and Urban Planning is always looking for innovative and digital means to enhance its service offerings for its employees and customers. This partnership with ‘Khedmah’ to install automatic bill payment machines will not only be an added value to the Ministry’s service portfolio, but also saves employees and customers time and effort when paying their electric, water, and phone bills. A mutually beneficial partnership, this signing with ‘Khedmah’ will promote joint ventures, mutual growth, and a much better customer service experience.

Saud bin Ahmed Al Siyabi, Chief Operating Officer of Oman Investment and Finance Company (OIFC), ‘Khedmah’, expressed the company’s delight to partner with a key service provider such as the Ministry of Housing and Urban Planning to bring forth innovative and digital solutions and enhance the Ministry’s customer experience. He adds that the addition of Khedmah’s automatic bill payment machines will easily serve a larger customer pool through providing services such as paying electricity, water, telecommunications and internet bills, prepaid electricity payments, phone balance payments for all telecommunications companies in the Sultanate, as well as paying traffic violations and social security payments.