KFH introduces instant card issuance using a hybrid solution

By Leandra Monteiro

Kuwait Finance House (KFH) is the first bank to introduce a banking card issuance using a Hybrid Solution powered by NCR’s solution. With this customers at their convenient time can print their own banking cards 24×7 using a “Self Service” Solution or while visiting the branch where KFH Customer Support Representative can initiate the card printing using a tablet during the account opening process or card replacement request.

With this innovative solution, KFH customers can now initiate and complete the whole card issuance process using over 100 “Self Service” terminals installed in branches and shopping malls within 3 minutes. The bank demonstrated its commitment to transforming branches using self-service and assisted services technology to improve customer experience.

In addition, KFH offers digital services of opening a gold account with options of selling, buying and trading online, Skiplino to book appointments electronically in the banking branches, KFHPay electronic payment service through which the customer can pay through the KFHonline mobile application or via the K-Net page, Chatbot, Push Notification service, Instant Cheque Printing and receiving gold biscuits instantly through XTMs available at the smart branches; KFH Go, in addition to many other highly efficient digital services.

KFH launched the Digital Wallet service through smart mobiles and watches. The service provides the most modern and smart digital payment methods according to highly developed security standards in cooperation with Samsung, Fitbit and Garmin.

KFH is keen on constantly innovating unique digital banking solutions, confirming the ongoing efforts in utilizing AI and teaming up with Fintech for the best interest of customers, while moving forward in its digital transformation strategy.