Kaleyra forms new agreement with Visa to enhance digital payments in LAC

By Pavithra R

Kaleyra, a global communications solutions provider that offers an extensive range of telecommunication services for banks, retail and e-commerce companies, and enterprises has announced entering into an agreement with Visa in the Latin America and the Caribbean region.

“I’ve been really encouraged by the synergies between the solution building approach of k-lab and the deep understanding the Visa team have of the region. These highly customer-centric communication modules will be delivering huge operational savings to Latin American issuers as well as delighting their customers,” said Dario Calogero, Kaleyra’s CEO.

As part of the deal, k-lab, the innovation lab of Kaleyra, will be creating communication solutions for Visa partners, solving digital communication issues that exist across the industry. These range from streamlining KYC, to timely reminders of reward benefits, and messaging to avoid transaction declines.

“We’re excited to bring Kaleyra into our fintech ecosystem and looking forward to improving customer experiences around our products with their expertise,” said Arnoldo Reyes, VP of FinTech, Partnerships and Ventures for Visa Latin America and the Caribbean.

Kaleyra started out in 1999 as Ubiquity. The firm bridges gaps between businesses and their customers through powerful communication tools. It empowers businesses to communicate safely, securely, effectively and instantly. Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services and chatbots.