Jordan Ahli Bank launches its new AI system ‘ahliGPT’

By Leandra Monteiro

Jordan Ahli Bank launched its new artificial intelligence (AI) system “ahliGPT”, becoming the first bank in the Middle East to embrace AI in its customer service.

This step reflects the bank’s vision to integrate AI into its operations and improve the quality of services. “ahliGPT” provides customers the opportunity to get quick and accurate answers to their queries as well as problems related to banking and financial services, saving time and effort for both bank clients and employees.

The move is part of Jordan Ahli Bank’s continued efforts to enhance its operations leveraging new technologies, as it seeks to improve the experience of its customers by adopting the latest innovations and focusing on enhancing the capabilities of its employees to ensure the provision of high-quality services that will help it keep pace with the rapid developments in the world of AI and financial technology. Additionally, the bank is working to improve the privacy of customers by implementing the latest security standards in the use of AI technologies that will guarantee the protection of customer information and transaction details.

Jordan Ahli Bank, CEO and General Manager, Dr. Ahmad Al-Hussein shared his thoughts about this integration, emphasising the impact AI has on making customer service more efficient. He also expressed his optimism about the future of AI in the banking industry, stating, “The future of banking lies in harnessing the power of technology to better serve our clients.”

Jordan Ahli Bank’s adoption of AI technologies in customer service is an important step towards strengthening its position as a leading bank in the region and confirms its commitment to providing modern banking innovations and solutions that exceed customer expectations. The initiative will reflect positively on the development of the financial services sector in the Middle East and enhance the bank’s ability to compete in a growing and developed market.