James City County sees increase in electronic payments with InvoiceCloud’s payments solutions

By Edlyn Cardoza

James City County has seen a 1,060% increase in electronic payments after choosing InvoiceCloud, an EngageSmart solution for online bill payment services. James City County and InvoiceCloud started working together in April 2019, and e-adoption continues to grow.

The County switched its payments platform to InvoiceCloud to offer customers the latest options in digital payments and increase business efficiencies. In addition to increased electronic payments with InvoiceCloud, James City County has also seen a 554% increase in paperless enrollment from 2019 to 2022 and a significant decrease in mailed and in-person payments, reducing operational expenses for the County.

“The InvoiceCloud platform helped us cut mailed and in person payments in half, enabling us to shift resources to other areas of need,” said James City County Treasurer Jennifer Tomes. “In fact, it decreased mailed-in payments so much that we never fell behind on processing these payments in a single day in the past cycle—a first in my 20+ years of processing payments.”

The County’s success comes in a wave of momentum as InvoiceCloud continues to sign new relationships with municipal tax departments nationwide.

Given the increase in customer demand for online bill payment and account management services, municipal organisations are increasingly seeking more robust FinTech options that are simple for IT teams to deploy and that are secure and convenient for billers to use.

InvoiceCloud, an EngageSmart solution, is the leading online bill payment services provider. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments. With over 2,600 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive FinTech solutions.