ITC Infotech, InsureMO team up to modernise insurance operations

By Aarav Garg

ITC Infotech and InsureMO have formed a strategic alliance to help insurers across the Middle East, Africa and India modernise operations using AI-driven automation, as carriers increasingly seek faster product deployment and lower-cost digital transformation strategies.

The partnership combines ITC Infotech’s K-Fabric agentic AI framework with InsureMO’s insurance infrastructure platform, which provides more than 2,500 APIs covering underwriting, claims, policy administration, product configuration and distribution workflows.

Manas Chakraborty, CEO of ITC Infotech, said “Insurers in high-growth markets need transformation at speed which can enable them to deliver results in months, not years. Our alliance with InsureMO provides a platform for our K-Fabric AI agents to operate natively across the insurance value chain, helping carriers deploy intelligent automation faster, with lower risk and cost than traditional modernisation programmes.”

Under the model, InsureMO’s API layer operates alongside legacy insurance infrastructure, while ITC Infotech’s AI agents automate business processes and orchestrate workflows across multiple systems. Because InsureMO’s APIs are built using open and structured formats, AI agents can directly access and execute services without requiring proprietary integrations or extensive custom development.

Rajat Sharma, Chief Revenue Officer at InsureMO, said “ITC Infotech’s strength in the Middle East and India, combined with their K-Fabric AI framework, makes them an ideal partner to bring our platform to enterprises who want to modernise without disruption. Our APIs are designed so that any AI tool that can call an API can build on InsureMO.”

The initial focus areas for the partnership include intelligent underwriting, automated product configuration and claims workflow automation. The companies said these capabilities are expected to reduce manual processing, accelerate time-to-market for insurance products and improve operational efficiency for insurers managing increasingly complex digital ecosystems.

Joint go-to-market activities across India, the Middle East and Africa are expected to begin during 2026.