Italy’s Credem goes live with Temenos Infinity in the Cloud

By Pavithra R

Temenos, the banking software company, has announced that Credito Emiliano S.p.A (Credem),  one of the top 10 banks in Italy, has gone live with a new mobile app, based on cloud-native Temenos Infinity, to accelerate its digital banking strategy.

Temenos Infinity is cloud-native and cloud-agnostic and also available as a SaaS offering on The Temenos Banking Cloud. Temenos Infinity, running on the public cloud, will make it swift and easier for Credem to develop frictionless, personalized, and secure digital banking services that will help it attract new customers and drive long-term customer loyalty.

Credem has already launched a fully renewed new mobile app using Temenos Infinity. The new app offers a basic set of features for personal customers and will be enriched with new features in a continuous improvement approach. The bank plans to introduce a small business version in the following months. It includes features that make it easy and convenient to move money, view transactions, check and manage cards, including the re-charge of pre-paid cards and phone tops ups, and initiate instant chat with customer support agents or view the locations of nearest ATMs.

“With Temenos, we have been able to quickly develop a mobile banking experience to compete with the very best in Italy. Temenos Infinity gives us the platform we need to efficiently build and manage exceptional digital banking experiences that keep pace with changing customer needs. It is strategic to our digital growth plans and enables us to future-proof our customer relationships,” said Fabio Caliceti, Head of Digital Channels, Credito Emiliano.

In Italy’s competitive market, Credem’s new app with its advanced customer interface and user experience is expected to help enhance the bank’s digital reputation and give it an edge to compete with larger banks and ultimately grow market share. Temenos Infinity allows Credem to create intuitive and highly engaging digital experiences using a low-code development platform. This simplifies the process, saving time and cost. It also enables Credem to reimagine how it engages with customers in a whole new way through digital and physical channels, creating a consistent and seamless experience.

Temenos Infinity provides a portal for bank staff to manage and assist account holders in their banking journeys. It collects everything the banker needs to know about their account holder in a convenient web-based interface, with data matching that the account holder sees from their own mobile or online interface.

“Digital innovation in banking is thriving in Italy, and it’s an important market for Temenos where we have a strong and growing presence. So we are delighted Credem has selected our digital banking platform to accelerate its digital strategy. Credem has shown how Temenos Infinity can deliver outstanding digital mobile experiences in a very short timeframe. Customer expectations are constantly evolving, but with the continuous innovation and deployment capabilities of the platform, Credem will always be one step ahead of the competition,” said David Macdonald, President of Europe, Temenos.

Credem is running Temenos Infinity on the public cloud with Amazon Web Services (AWS) to achieve hyperscaler efficiency, security, and resilience for its digital banking services. Temenos Infinity is used by over 650 banks worldwide. Following the successful launch of its mobile app, Credem plans to further leverage the platform to enhance the customer experience for internet banking later in 2021.