InvoiceCloud and Intellagents to provide premier payments experience to insurance ecosystems

By Edlyn Cardoza

InvoiceCloud, an EngageSmart solution for online bill payment services, announced a new relationship with insurance software supplier Intellagents, a FatBrain AI company, to provide insurance carriers and their policyholders with a premier billing and payments experience.

The new joint solution offers policyholders the superior customer experience they expect without straining the insurance company’s limited internal resources. Across the industry, insurers are experiencing a shortage of resources, especially in internal IT staff and technology.

When an insurer becomes an Intellagents member, they have access to over 60 integrations in the marketplace that can all be implemented through a single API, relieving the internal IT team of the implementation burden. Through the InvoiceCloud and Intellagents integration, insurance companies can implement InvoiceCloud’s inbound premium and outbound payments solution, along with the option of more than 60 other insurance technology tools in Intellagents’ marketplace, into their systems significantly faster and with far fewer resources.

“InvoiceCloud is a best-in-class electronic bill payment solution that complements dozens of other Insurtech and data providers in the Intellagents Insurance Ecosystem,” said Founder of Intellagents, Mark Stender. “Our no-code integration platform will expedite the onboarding of InvoiceCloud’s customers as we connect to a wide variety of billing, policy and claim platforms as well as legacy technologies both in the cloud and on premises. Carriers will quickly begin to benefit from InvoiceCloud’s superior client engagement and payment capabilities upon implementation.”

According to an InvoiceCloud survey, 77% of policyholders made their last insurance payment via a digital route, rendering digital payments an essential part of policyholder engagement. InvoiceCloud ensures that these payment touchpoints are as frictionless as possible, emphasising ease of use and myriad payment options. Because of InvoiceCloud’s SaaS technology, the payments solution updates automatically without disruption to daily operations and customer experience, so policyholders always have access to the latest payment features and functions.

“Partnering with Intellagents enables InvoiceCloud to help more insurance carriers, agents and their policyholders reap the benefits that come with digital transformation,” says InvoiceCloud’s Vice President of Insurance Julie Schieni. “Our rapid growth in the insurance industry demonstrates the importance of a simple and intuitive policyholder and claimant experience that drives customer satisfaction and the highest levels of digital adoption.”

InvoiceCloud allows customers to make payments in the most convenient way to their policyholders, whether via phone, online, text, Apple Pay, Google Pay, PayPal, Venmo, or traditional methods like credit card and e-check. Insureds also can set up scheduled payments, reminders, and enrol in AutoPay and Paperless Billing, resulting in more on-time payments, accelerated collections and increased customer satisfaction.