Intergic partners with e-bot7, the Conversational AI solution

By Joy Dumasia

Intergic, a digital solutions provider with innovative technology solutions for e-commerce and digital marketing, announces the addition of e-bot7, a leading provider of Conversational AI in customer service based in Munich.

The e-bot7 platform supports customer service agents and automates responses and processes, reducing costs and increasing revenue. Using hybrid Agent+AI® technology, which combines human and machine know-how, artificial intelligence automatically guides conversations, directs users to the website, pre-qualifies and schedules interactions so the team can check when human intervention is needed.

e-bot7’s platform supports multiple languages and is based on complex natural language processing (NLP) algorithms trained on historical client scripts. The natural language processing is constantly optimised during operation so that more requests can be processed more efficiently.

Marco Albonetti, COO of Intergic, said: “Today, it is essential for businesses with an online shop to have a state-of-the-art customer service that can solve customer problems and respond quickly to their queries, especially in sensitive areas such as finance, insurance and e-commerce. We are therefore delighted to have e-bot7 join our portfolio. e-bot7 is a leader in the field of artificial conversational intelligence for customer service and can offer a complete solution for managing conversations between businesses and customers. Thanks to the e-bot7 solution, companies can achieve numerous benefits, from increased customer service team satisfaction to an improved customer journey for end customers. And all this with minimal effort in implementing the platform.”

Intergic has accompanied companies in selecting and implementing tools for business innovation, continuously expanding its portfolio with technologies designed to make the Italian digital scenario internationally competitive. Founded in Merano and with a business unit in Milan, Intergic has established itself over the years in the world of FinTech, IoT, Supply Chain, Geolocation and Industry 4.0 thanks to its team of professionals.