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InsurTech start-up Peppercorn launches AI platform

By Gloria Methri

January 20, 2023

  • Confused.com
  • Conversational AI
  • Insurance Underwriting
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AI-driven insurance provider Peppercorn has launched on Confused.com. Founded by Nigel Lombard, Peppercorn has created a conversational AI insurance assistant. The platform enables customers to benefit from a more personalised user experience, from insurance purchases to policy adjustments.

Furthermore, putting the customer in control of the conversation also removes the need for filling out forms and waiting on hold. The assistant can respond to queries straightaway using natural language understanding.

Peppercorn says its conversational technology helps in keeping operating costs and expense ratios low, compared to legacy insurance providers. Furthermore, by utilising counter fraud technology and pre-inception underwriting decisioning, the platform ensures that customers are getting good coverage at a low price.

Peppercorn’s team is a fully remote workforce with employees working in all four home countries and abroad. The company, which raised £1.8m in seed funding from EHE Capital in April, is initially focusing on motor insurance and is a managing general agent (MGA).

Nigel Lombard, who is both the Founder and CEO of Peppercorn, said, “Our team has a dynamic blend of insurance and technology expertise and have worked hard to build a unique experience and service. To launch a quality product on a leading Price Comparison Website in such a short space of time is a testament to the team’s commitment to transforming the insurance industry.

“This is a significant milestone for us and we are just getting started. Our company is committed to refining and evolving Peppercorn’s platform, empowering our customers, and improving their experience, one conversation at a time. At a time when saving money on bills is at the top of everyone’s minds, Peppercorn will show how smart technology can result in fairer pricing for consumers. And the response we are already getting from our customers suggests they agree too.”

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