ING appoints Görkem Köseoğlu as Chief Technology Officer

By Gloria Methri

ING has announced the appointment of Görkem Köseoğlu as Chief Technology Officer and member of the Management Board Banking. Köseoğlu will take up his position on 1 September, succeeding Ron van Kemenade, who stepped down effective 30 April 2023.

Köseoğlu is currently the Chief Operations Officer of ING Netherlands, where he leads all the client services activities, the global transformation office, and delivery tribes including data management, KYC services, collections, and fraud management.

Köseoğlu joined ING in 2012 as chief operations officer and chief information officer of ING Turkey where he led the transformation agenda, optimizing customer journeys, processes, and legacy platforms. In 2018, he became the bank’s chief analytics officer, setting up the Global Analytics unit, defining the strategies for change and analytics platforms, and building a global analytics community.

Prior to ING, Köseoğlu spent over 10 years in the financial institution’s practice and business technology practice at the global consultancy firm McKinsey & Company. He started his career at Lucent Technologies-Bell Labs.

Köseoğlu has a B.Sc in Computer Engineering from Boğaziçi University in Turkey and an MBA from TSM Business School, University of Twente, the Netherlands. The appointment of Görkem Köseoğlu as chief technology officer has been approved by the European Central Bank.

Koseoglu said he is very excited to start the new role. “The power of technology lies in how we use it to shape a superior customer experience and I’m grateful to ING for this opportunity to be able to make a difference for our customers. Today it’s a key factor in all our strategic decisions because our tech capabilities are the biggest determinants of the experience we can provide for our customers. I can’t wait to start working with the many talented colleagues within the Tech organisation to make this happen.”