Infosys and Anthropic launch agentic AI for BFSI, manufacturing

By Vriti Gothi

Infosys has partnered with Anthropic to deploy advanced artificial intelligence solutions across complex, highly regulated industries, beginning with telecommunications and expanding into financial services, manufacturing, and software development.

The partnership will integrate Anthropic’s Claude family of models, including Claude Code, with Infosys’ Infosys Topaz AI offerings to help enterprises automate multi-step workflows, modernize legacy systems, and accelerate software delivery. The companies said the initiative is designed to move beyond experimental AI deployments and embed agentic AI systems into core business operations.

The collaboration will launch in the telecommunications sector through the establishment of a dedicated Anthropic Center of Excellence. The center will focus on building and deploying AI agents tailored to industry-specific operational challenges, such as network management and customer lifecycle processes. Telecom operators, which face heavy regulatory oversight and operational complexity, are expected to serve as an early proving ground for the approach.

At the center of the partnership is the development of agentic AI systems and tools designed not only to generate responses but also to independently manage multi-step processes such as claims processing, compliance reviews, or code testing. Using Anthropic’s Claude Agent SDK, the companies aim to build AI agents capable of persistent engagement across extended workflows, a capability viewed as critical for regulated sectors that require auditability and governance.

In financial services, the partners plan to deploy AI agents to accelerate risk assessment, automate compliance reporting, and support more personalised client interactions. In manufacturing and engineering, the focus will be on reducing research and development timelines by enabling faster product design and simulation cycles. For software development teams, Claude Code will be used to write, test, and debug code, with Infosys already deploying the tool internally within its Exponential Engineering organisation.

Dario Amodei, chief executive officer and co-founder of Anthropic, said bridging the gap between AI demonstrations and production-grade deployment in regulated industries requires deep domain expertise. “There’s a big gap between an AI model that works in a demo and one that works in a regulated industry, and if you want to close that gap, you need domain expertise. Infosys has exactly that kind of expertise across important industries,” he said, noting that Infosys developers are already using Claude Code to build industry-focused AI agents.

Salil Parekh, chief executive officer of Infosys, described the collaboration as a step toward embedding AI more deeply into enterprise operating models. “AI is not just transforming business; it is redefining the way industries operate and innovate,” he said, adding that the partnership aims to help organisations modernise risk management, compliance, and engineering processes while accelerating value realisation.