India’s mPokket expands operations in tier-2 cities and bridges linguistic gaps

By Gloria Mathias

mPokket has announced its plans to provide customer service in local languages, including Telugu, Kannada, Hindi, etc. In line with these plans, the digital lender will be expanding its operations to many new cities.

By breaking down language barriers, mPokket is making its financial services more accessible to a broader spectrum of users from diverse linguistic backgrounds.

Committed to driving financial inclusion, mPokket is working towards bringing innovative financial solutions to the deeper Bharat. The company aims to generate employment opportunities for 4,000 individuals across cities like Hyderabad, Bhopal, Mysore, and Vijayawada by the end of this fiscal year. This will not only contribute to local economic development but also help make financial services more accessible by offering job opportunities in these cities.

Gaurav Jalan, CEO and Founder of mPokket, said, “Looking back at our incredible journey, we’ve come a long way in making finances more accessible to the underserved youth of India. The commitment to financial inclusion has been the driving force behind our growth. This strategic expansion aligns with our vision to make financial services as accessible as smartphone technology itself. Our commitment to recruiting talent fluent in regional dialects is not just a growth strategy but a commitment to bridging linguistic gaps in the digital financial landscape.”

The company has recently expanded its footprint in Hyderabad with an office accommodating over 600 individuals and another two offices in Bhopal, providing seating for 1000 customer service professionals.

Aligning with government initiatives like Mission Bhashini, which aims to make knowledge available in major Indian languages, mPokket’s initiative represents a significant step towards democratising financial services.

By addressing language barriers, extending reach, creating job opportunities, and enhancing customer support, mPokket is contributing to the goal of financial inclusion and ensuring that a more extensive and diverse segment of the Indian population can access and benefit from such financial solutions.