IDnow appoints Bettina Pauck as the new Chief of Operations

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Identity Verification-as-a-Service solutions provider IDnow has announced the appointment of Bettina Pauck as the Chief Operations Officer. The new COO will be responsible for heading the Operations division at the Munich site as well as the new Leipzig site, acquired from Wirecard Communication Services. Pauck will also be involved with the integration of the former Wirecard Communication Services GmbH – now IDnow Services GmbH – into the existing processes and to optimally position the business unit for the foreseeable growth.

“Identity verification is at the heart of many industries, but most of all, it ensures the security and sense of security of many customers. Since the customers are the focus of all my activities, I am particularly pleased to be able to make a real difference for the customers – and for IDnow – in this central function,” says Bettina Pauck. “IDnow is a company with a strong vision, and my goal is to take the Operations division to a new level together with the outstanding team.”

Previously, Pauck has worked for her own company as a consultant for companies like N26, reBuy or Axel Springer and has optimised their customer operations. She has been working in customer service since 2004 and has experience in strategic, tactical and operational customer management as well as in the conception and control of service structures to IDnow.

“I am pleased that we were able to win Bettina Pauck as COO for IDnow. She will play a central role in the scaling of our operations area, also and especially in the context of the recent strong increase in demand. With the acquisition of Wirecard Communication Services, we have created additional capacity and infrastructure in order to further improve our range and service quality,” said Andreas Bodczek, CEO of IDnow.

Recently, IDnow announced an agreement to acquire Wirecard Communication Services.