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HC3 partners with Papaya to provide pay-by-photo capabilities for physical statements

By Pavithra R

June 10, 2021

  • America
  • Hc3
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HC3 partners with Papaya to provide pay-by-photo capabilities for physical statementsHC3, a data-driven tech company delivering customer communications for clients, has announced partnering with mobile payments provider Papaya to allow banks to leverage mobile technology to streamline bill payment for physical statements.

HC3 works with banks and credit unions to redesign loan and DDA statement documents to enhance the consumer experience. Under the collaboration, FIs can provide their users with a free payment app that only requires a simple photo to pay a bill. This simplicity in the payment process leads to reduced inbound payment phone calls by more than a third and results in payments occurring twice as fast as traditional bill pay channels.

“With Americans paying roughly 14.9 million bills a year, it’s important to offer a mobile capability to easily pay their statements. Through our partnership with HC3, banks and credit unions can make their loan departments more efficient and increase collections while also enhancing customer communication with optimized documents,” said Joel Libassi, VP Strategic Partnerships at Papaya.

HC3’s print and digital statements optimize customer communications by providing relevant information in a format that enhances readability and supports increased fulfilment. Papaya’s app is easy for the user to quickly take a photo of loan documents to make a payment with the card or account of their choice. Its technology is used by more than 150,000 merchants nationwide to help increase receivables.

“HC3 strives to continuously bring technology and partnerships that make life easier for consumers while making bank and credit union operations more efficient. By working with Papaya, we are able to make payments as simple as taking a photo. Our expertise and innovation in designing and optimizing statements enhances customer understanding and prompts faster payments on those bills,” said Griffin McGahey, president of HC3.

Established in 1962, HC3 helps financial companies with their customers. It offers solutions for document redesign, intelligent marketing campaigns, and seamless delivery printed and digital communications.

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