Great Southern Bank drives digital transformation with Fiserv

By Edlyn Cardoza

Great Southern Bank, based in Springfield, Missouri, will move to a core platform from Fiserv, Inc., a global provider of payments and financial services technology solutions, to enhance its digital banking and payments experience and enable the integration of innovations from FinTechs and other third parties.

Founded in 1923, Great Southern Bank has assets of $5.6 billion and offers a broad range of services to consumers and commercial customers. The bank will utilise DNA from Fiserv as its new core processing platform and will have access to the complete Fiserv ecosystem of solutions. In addition to DNA, Great Southern Bank also selected digital banking, debit card, checking, and enterprise content management (ECM) services from Fiserv.

“As we look to the future, we want to extend our offerings beyond traditional banking services to meet our customers’ growing demand for fintech capabilities and emerging innovations,” said Eric Johnson, Vice President, Chief Information Officer at Great Southern Bank. “We chose DNA because it was essential that we had an operating system that could help us better understand our customers and adapt with us to meet our long-term business objectives.”

DNA is a modern core account processing platform with an open architecture that makes it easier for financial institutions to integrate other solutions, quickly bring products and services online, and add new capabilities using downloadable DNAapps from the DNA AppMarket. DNA also provides a 360-degree view of accountholder relationships, enabling financial institutions to deliver personalised service and more relevant product offerings.

“Great Southern Bank is putting in place a technology foundation with the flexibility to enable them to meet future needs,” said Chris Van Der Stad, general manager of DNA at Fiserv. “With Fiserv, the bank will have a partner to help them continue to grow and adapt, allowing the bank to deliver a broader array of new products and solutions, more quickly and in the way that suits them best, whether that is directly through Fiserv or via streamlined integrations with fintechs.”

Recently, IBS Intelligence reported that The Financial Services Innovation Lab (FSIL), which serves as an interface between the financial services industry and faculty and students at the Georgia Institute of Technology, and Fiserv partnered on a new initiative to understand consumer financial health better.