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GoTo launches Dira, the AI-based FinTech voice assistant in Indonesia

By Gloria Mathias

July 22, 2024

  • AI
  • AI Fintech
  • AI Voice Assistant
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GoTo Group, GoPayt, Fintech, Fintech Solutions, Indonesia, Dira, Ai, Artificial Intelifence, AI Fintech, AI Voice Assistant, GoTo Group, Indonesia’s digital ecosystem, has officially introduced GoTo AI, a long-term Artificial Intelligence (AI) innovation program that will develop and embed the latest AI technology throughout the GoTo ecosystem.

The announcement comes as the company launches “Dira by GoTo AI”, the first-ever AI-enabled FinTech voice assistant in Bahasa Indonesia. Dira is currently accessible on the GoPay app for a limited number of users and will be rolled out further before being made available on the Gojek app in the future.

Hans Patuwo, GoTo’s Chief Operating Officer, said, “GoTo’s products and services have always been rooted in our deep understanding of Indonesia, and GoTo AI continues this tradition. Dira by GoTo AI delivers a localized voice assistance solution that not only benefits our users but also paves the way for more AI features across the GoTo ecosystem in the future.”

Dira, short for Dikte Suara (voice dictation), has been designed to enhance the overall user experience. It enables users to discover GoPay app features with greater ease and perform various tasks faster using voice commands in Bahasa Indonesia.

Hans added, “The GoPay app was designed with simplicity and accessibility in mind, in line with our mission to provide financial services for Indonesians from all levels of society, including the country’s 97 million unbanked adults. Today, we are taking simplicity and accessibility one step further with the unveiling of Dira on the GoPay app, an AI-based voice assistant in Indonesia’s financial technology industry.”

Dira elevates user experience through simplicity and accessibility in the following ways:

  • Simplicity:

Users can perform the same tasks with fewer steps. For example, accessing the “insurance bills” page to make social health insurance (BPJS) payments typically requires three clicks and a few scrolls. With Dira, this same page can be reached in a single step through voice command. Dira also simplifies navigation within the GoPay app, enabling users to discover new features and functions more efficiently by eliminating the need for manual typing or searching.

  • Accessibility:

Dira will make the benefits of AI more widely accessible as it does not significantly increase the size of the lightweight GoPay app, meaning it can be utilized on all types of mobile phones, including those with limited capacity, at no cost.

 

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