Glia teams with Jack Henry to accelerate digital customer service

By Edlyn Cardoza

Glia, one of the leading providers of Digital Customer Service (DCS), announced that its digital-first solution is now accessible through Jack Henry’s Banno Digital Platform. This integration will allow more banks and credit unions to embrace Digital Customer Service, reimagining how they serve and support customers in a digital world.

Integrating Glia’s communication and collaboration capabilities into Jack Henry’s digital banking platform enables institutions to meet customers online and provide support across all digital channels—including SMS, chat, voice, and video banking.

Glia recently acquired leading bot provider Finn AI, resulting in a unified solution that allows financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, ultimately boosting customer satisfaction while driving new operational efficiencies.

“Glia is making Digital Customer Service accessible to a growing number of banks and credit unions, empowering them with powerful tools to digitalize and transform customer service,” said Steve Kaish, SVP of Alliances for Glia. “Our integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain. As part of Jack Henry’s ecosystem, we are helping community institutions create competitive advantage.”

Glia leveraged the Banno Digital Toolkit, the same set of APIs on which the Banno Digital Platform is built, to embed its DCS technology into the digital experiences offered by community and regional financial institutions. Access to Jack Henry’s API, design, and authenticated frameworks has enabled Glia to integrate directly into the digital platform, providing a seamless banking experience. This integration contributes to Jack Henry’s growing ecosystem of over 850 FinTechs, providing approximately 8,000 financial institutions with relevant financial products and services for their account holders.