Future-proofing FinTech with digital grit and secure innovation: Interview with Mohan Subrahmanya, Country Leader, India, Insight Enterprises

By Puja Sharma

Mohan Subrahmanya, Country Leader, India, Insight Enterprises, spoke with Puja Sharma of IBS Intelligence about how Insight is helping businesses navigate macroeconomic and technological challenges, drive innovation in open finance, and support ESG goals through technology.

Subrahmanya highlighted Insight’s role as a leading Solutions Integrator, enabling companies to embrace AI, cloud computing, and advanced cybersecurity to stay resilient in an evolving landscape. He discussed Insight’s tailored strategies for FinTech firms, emphasising regulatory compliance, IT modernisation, and secure digital transformation. Additionally, he elaborated on Insight’s commitment to sustainability, including responsible asset disposition and CSR initiatives in India that bridge the digital divide.

How is Insight helping businesses tackle current macroeconomic and technological challenges?

In today’s volatile and dynamic business landscape, companies are constantly grappling with challenges like staying relevant and ensuring top-notch security. Here at Insight Enterprises, we understand the importance of tackling these hurdles head-on to bolster our clients’ resilience and success. Our custom solutions, cutting-edge applications, and advanced cybersecurity measures are all geared towards helping our clients navigate complexities and achieve their goals. A recent IDC InfoBrief survey on digital transformation, commissioned by us, found that business leaders worldwide recognise the need to invest in digital transformation – and Insight is the partner to help them do just that.

As a leading Solutions Integrator, our mainstay is to support organisations’ transition into the world of emerging technologies with the integration of AI and cloud computing. Our comprehensive portfolio makes businesses future-proof and achieve strategic goals — combining the right hardware, software, and services to address our clients’ increasingly complex challenges, improve efficiency, and drive revenue growth.

We curate a cybersecurity strategy that enables transformation, reduces organisational risk, maintains compliance, and implements tools that simplify processes with end-to-end cybersecurity consulting services. We leverage Generative AI, data modelling, and robust business analysis to navigate hurdles and optimise operations, enhance decision-making, foster innovation, and increase efficiency.

One of the fastest growing sectors and the one that comes with very unique challenges is FinTech. Its ever-evolving landscape makes it highly competitive and, therefore, susceptible to vulnerability. At Insight, we have analysed this thoroughly and are able to tailor solutions for corporates and businesses with an emphasis on regulatory compliance, data security, and operational efficiency. We enable FinTech companies to modernise their IT infrastructure and transform legacy systems into agile platforms. Our advanced cybersecurity strategies protect sensitive financial data. Additionally, we assist FinTech companies in developing innovative applications that enhance customer experiences and accelerate product launches. These solutions empower them to navigate economic uncertainties of any nature and make them future-ready.

How is Insight helping clients leverage AI and data for a competitive edge?

At Insight, we leverage AI solutions to help our clients drive operational efficiency, enhance customer experiences, and foster innovation, empowering them to adapt to market dynamics for sustained growth and leadership. Through our data transformation expertise and scalable solutions, we unlock the potential of client data, facilitating predictive analytics, trend forecasting, and improved customer experiences.

Our modern platforms collect, analyse, and manage diverse data sources to optimise processes, boost performance, and drive business growth. By automating workflows, enhancing productivity, and providing comprehensive business intelligence solutions, we enable clients to make informed decisions and meet evolving needs.

The financial services industry, particularly in FinTech, is always evolving and very competitive. Companies face more regulations, there are forever changing customer expectations, and rapid advancements in technology. To stay ahead, they need to be creative, secure, and adaptable. At Insight, we are dedicated to meeting these challenges by providing personalised strategies. Our goal is to help businesses modernise their IT systems, upgrade outdated technology, and ensure they follow regulations while keeping their data safe and secure.

Our Insight Lens for GenAI service helps FinTech companies use their internal data safely and effectively. It allows businesses to gain useful insights through natural language processing, which can improve how they operate and help them compete better. Additionally, we have OpenAI Center of Excellence that focuses on testing and improving these solutions, making it easier for clients to transform their digital operations and stay ahead in a fast-changing business world.

How does Insight support clients’ ESG goals through technology?

We are committed to using technology as a force for good, and that includes supporting our clients’ Environmental, Social, and Governance (ESG) goals. As a leading Solutions Integrator, we have the capabilities and partnerships to create a positive impact, help organisations and communities innovate responsibly, ethically, and securely. From healthcare to infrastructure to education and the modern workplace, we assist clients across sectors to use technology to create a positive impact. One notable example is our collaboration with a major North American pipeline company, where we developed a SaaS solution that tracks emissions in real-time, enabling them to manage their environmental impact more effectively.

Moreover, our commitment to responsible asset disposition ensures that electronic waste is minimised. In 2023 alone, we saved over 3.7 million pounds of electronic waste and refurbished devices worth $30 million, demonstrating our dedication to sustainability. Additionally, we are proud of our corporate headquarters, Insight Way, which reflects our sustainability values through features like solar energy generation and LEED Gold accreditation. By fostering a culture of sustainability within our organisation and amongst our clients, we aim to create powerful outcomes that align with their ESG objectives.

Insight is dedicated towards creating opportunities that bring about a positive change. As part of our recent CSR efforts in India, we donated laptops to Maher Ashram India in Pune and Vishalakshi Foundation, a local NGO in Delhi, enabling over 250 children with access to technology and resources. These efforts aim to close the digital gap and support the development of future-ready learners.

How is Insight driving innovation in open finance and scalable FinTech solutions?

The financial services industry functions in highly volatile conditions and faces constant regulatory and economic change. In today’s scenario, advanced solutions from big data to modern infrastructure are changing the way the financial services industry operates. Early adopters enjoy benefits and gain a competitive edge as they transform legacy applications and processes. At Insight, we utilise our expertise in the financial services industry and modernise client business with agile, flexible, and secure financial technology solutions that help grow the business and fit client needs.

We use an iterative design approach to create solutions that empower workers, improve products, optimise operations and strengthen customer relationships. Our technical expertise and end-to-end services help propel our clients into the future through smart sourcing and adoption of financial services hardware and software, building applications that leverage big data and Artificial Intelligence (AI), IT infrastructure modernisation and device and collaboration management.

We enable financial organisations to adopt cutting-edge technologies while maintaining robust security protocols and regulatory compliance. Our my Insight procurement portal and strategic partnerships with 3,500+ hardware, software, and cloud providers ensure that financial institutions can seamlessly integrate innovative technologies without compromising their existing systems.