FORUM Credit Union adopts Apiture digital banking platform

By Vriti Gothi

FORUM Credit Union, a member-owned financial cooperative serving central Indiana, has implemented the Apiture Digital Banking Platform. This marks a significant step in the credit union’s digital transformation journey and strengthens its position as a trusted partner for the region’s business community.

The deployment introduces Apiture’s Business Banking solution, enabling FORUM to deliver a seamless and modern online and mobile banking experience to more than 5,000 business members, ranging from small enterprises to complex commercial accounts. The solution integrates an extensive suite of capabilities, including advanced cash management tools, a full spectrum of payment and transfer options, and enhanced fraud prevention features. Designed with both simplicity and sophistication, the platform provides the intuitive functionality smaller businesses expect alongside the robust features required by larger organisations.

In parallel, FORUM has adopted Apiture’s Data Intelligence solution, equipping the credit union with advanced analytics to deepen digital engagement and better understand member behaviour. These insights allow FORUM to deliver more personalised interactions, including on-screen guidance, educational resources, and tailored cross-selling opportunities. The platform also enables precision marketing through data-driven campaigns, ensuring members receive relevant, value-added communication.

Andy Mattingly, Chief Operating Officer at FORUM Credit Union, said, “To grow our commercial member base, we needed more than just a digital banking upgrade — we needed a technology partner who could help us stay ahead of member expectations and deliver smarter, more relevant experiences. With Apiture’s platform, we now have the features, insights, and flexibility to better service our existing members while attracting new businesses of all sizes.”

Chris Babcock, CEO of Apiture, said, “FORUM exemplifies what’s possible when a forward-thinking organisation pairs its vision with the right technology. Our platform empowers community financial institutions like FORUM with the solutions needed to scale and better serve their members. We are honoured to support this credit union as it expands its commercial footprint.”.