Fiserv’s Clover unveils Scan to Order feature enhancing touchless dining experience

By Pavithra R

Fiserv, a leading global provider of financial services technology solutions, has announced the launch of a new Scan to Order feature on its Clover, point-of-sale (POS) platform.

Clover is an innovative platform that includes POS hardware, business applications and services tailored to the unique needs of small businesses. The new Scan to Order feature equips restaurants to operate in a pandemic-conscious, digitally-driven world by offering guests a touchless experience from order to payment. Guests can scan a Clover-generated QR code with a smartphone camera to access a digital menu, select their orders, and pay securely, all within a digital environment.

“As COVID-19 continues to disrupt communities across the country, restrictions limit operations, and delivery service surcharges eat away at profit margins, table service restaurants remain among the most severely impacted businesses. With the launch of Scan to Order, we are helping our restaurant merchants get back to business, responding to the way customers want to interact with a touchless order and payment process that is safe, convenient, and cost-effective,” said John Beatty, co-founder of Clover.

Besides facilitating a touchless experience, Scan to Order enables significant operating and cost efficiencies such as:

• Eliminates the need to update and print paper menus and provides the ability to update customer-facing menus on the fly
• Enables servers to cover more tables and drive faster table turns and larger transaction volumes with customer-centric ordering
• Increase the security of customer payment data with encrypted digital payments processed through the Clover POS system.

“Scan to Order allows us to provide a touchless ordering option that we could not enable previously. As customers order and pay digitally, their order information is communicated instantly to our kitchen and payment information syncs with our Clover POS device. The entire experience has been very well received by our customers and seamless for our staff to implement,” said Kathy Fives, owner of The Jambalaya Shoppe Acadian in Baton Rouge, Louisiana.

Clover is a market-leading POS platform with more than 1M devices distributed globally, processing more than $100 B in annualized payment volume. Clover is a complete business management platform enabling businesses to maximize their operating efficiencies and grow while allowing customers to pay using a debit or credit card or via mobile payment options such as Samsung Pay, Apple Pay, and Google Pay.

Recently, Fiserv revealed cybersecurity concerns remain a constant for consumers.