back Back

first direct’s Dot the Bot receives 92% approval rating from customers

By Megha Bhattacharya

March 05, 2021

  • First Direct
  • UK
Share

first direct today announced that, following the launch of Mobile Chat in 2020, its chatbot – Dot the Bot has received an approval rating of 92%. The company’s Mobile Chat is available to customers once they’re signed into the banking app. It enables people to start, pause, and resume a text conversation with the company without needing to wait for a live connection. Mobile Chat is available on Android and iOS

Chris Pitt, CEO of first direct, said, “Dot is a way for us to provide the amazing service we deliver on the phone via our digital channels. We see this becoming a major channel for us and our customers in the future as it enables us to have personalised, meaningful, and relevant dialogues with customers on our digital channels. It’s proving a great way to support customers who are ‘time poor’ or multi-tasking, or who’d just prefer not so speak to someone directly. Dot is already one of the hardest working members of the team; it never goes to bed, it’s never not there for you, and it’ll never ghost you!”

Last year, mobile banking solutions provider first direct selected Mastercard today as its partner for its debit card portfolio. The collaboration will enable first direct to provide its customers with cards from the end of this year, as a part of its multi-year agreement. The company states that the agreement will also facilitate the provision of digital benefits for first direct customers, including card controls and functionality, as well as exclusive offers, and a new rewards/loyalty program.

Chris Pitt added, “Dot can currently answer a wide range of general customer queries, while our people will handle all the account related enquiries. Our intention is to ‘train’ Dot to do a lot more, including performing services on behalf of the customer, as soon as we’re confident we can maintain the same level of customer service fd is known for.”

Previous Article

March 05, 2021

PAYFAZZ invests US$30 million in Xfers to form a new financial entity

Read More
Next Article

March 05, 2021

SBI Payments partners with NPCI to launch ‘RuPay SoftPoS’ solution

Read More






IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

October 11, 2024

UPI Transactions Jump 52% Fuelling India’s Digital Payment Boom

Read More

October 11, 2024

ClearBank onboards first clients to T2 European payments system

Read More

October 11, 2024

Experience UK & Privalgo partner on currency exchange solutions

Read More

Related Reports

Sales League Table Report 2024
Know More
Global Digital Banking Vendor & Landscape Report Q3 2024
Know More
NextGen WealthTech: The Trends To Shape The Future Q4 2023
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q1 2024
Know More