First Abu Dhabi Bank bolsters CLM operations with Fenergo

By Gloria Methri

First Abu Dhabi Bank (FAB) has integrated Fenergo’s SaaS Client Lifecycle Management (CLM) solution to speed up client onboarding and enhance its anti-money laundering (AML) compliance processes.

FAB could start onboarding new small to medium-sized business clients within six months of implementing Fenergo’s API and configuration-first solution. In the coming months, the bank will roll out the platform to support corporate and institutional clients.

Fenergo will enable FAB to deliver end-to-end digital client onboarding and risk assessment for sanctions, AML and KYC. This will allow FAB to straight through process its low-risk customers, enhancing onboarding efficiency and minimising costs.

By deploying Fenergo’s CLM solution, FAB will gain a holistic view across every stage of the client’s life cycle, from initial client onboarding, regulatory compliance and maintenance and off-boarding. This will help the bank reduce silos, increase transparency and ensure greater cross-functionality between technology, data and operations teams.

Beyond delivering greater operational efficiency and regulatory certainty for the bank, Fenergo’s SaaS solution will enable FAB to stay abreast of customers’ developing needs and expectations. This will empower it to provide customers with a superior client experience—a primary factor behind FAB’s decision to deploy Fenergo.

First Abu Dhabi Bank is one of the most prominent financial institutions in the UAE, recognised for its commitment to providing outstanding customer service. As the preeminent bank in the country, FAB provides a comprehensive range of financial products and services to serve the diverse and growing needs of its clients.