FinDock announces its parntership with Gocardless

By Joy Dumasia

FinDock selected GoCardless for its partnership and newly added Open Banking integration. The integration allows users to switch on GoCardless as a payment processor directly in their Salesforce environment. From there, merchants can collect one-off and recurring payments directly from their customers’ bank accounts through GoCardless via FinDock. 

This means that complex processes, such as direct debit mandate management, compliance notifications, and collections, can be automated, saving organizations considerable time and cost. The GoCardless integration works seamlessly across FinDock’s data model, which means payment data becomes CRM data, accessible and actionable across all Salesforce Clouds and industry solutions, making it even easier to deliver personalized payment experiences and drive more efficiencies in payments management.

 In addition, the combination of instant payments through open banking and regular collections through direct debit enables merchants to craft sophisticated payment strategies, optimizing for conversion, cost, fraud protection and more.

Karl Stjernstrom, Head of Global Enterprise Partnerships at GoCardless, said: “We’re on a mission to take the pain out of getting paid, and we’re proud to partner with FinDock, which unlocks Salesforce for end-to-end payments management. Now, users can further realize the benefits of FinDock, with added automation and cost efficiencies. As we continue to combine our global bank debit network with open banking technology, Salesforce customers will be among the first to access the latest account-to-account solutions via FinDock, those that let payments flow freely, without cards, expiration dates or extra costs.”

 Stefan van der Knaap, Head of Product at FinDock, said: “FinDock is continuously looking at trends to understand market needs and extend FinDock to better serve our customers. With FinDock and GoCardless, users benefit from automated end-to-end direct debit and instant payment management, available out-of-the-box across 30+ markets, with FinDock bringing this right to the heart of Salesforce.”

To switch on GoCardless as a payment processor in Salesforce, users simply dock GoCardless using the FinDock payment switch. FinDock makes it easy to dock different payment processors, so users are never locked into any one payment processor you can mix and match, optimizing and adapting as your organization grows or your customers’ payment preferences change.