Finastra and Clinc collaborate to boost digital engagement and streamline the customer experience

By Edlyn Cardoza

Finastra announced that Clinc, one of the leading conversational AI specialists serving global financial institutions, will deliver its Virtual Banking Assistant technology fully integrated within Finastra’s Fusion Digital Banking platform. The application enables Finastra’s bank and credit union customers, utilising Fusion Digital Banking as their digital platform, to increase digital engagement and streamline the customer experience. By enabling customers to manage common banking requests through voice and chat, the application creates efficiencies by dramatically reducing call center volume. 

“Financial institutions worldwide will benefit from increased access to Clinc’s innovative chatbot technology. Understanding how real people talk and interact is critical as banks and credit unions work to ensure that the customer experience remains strong while embracing new technologies,” said Narendra Mistry, Chief Product Officer of Universal Banking at Finastra. “We’re delighted to welcome Clinc to our technology ecosystem, and for Finastra’s customers to be able to easily offer conversational AI as part of their digital strategy.”

This integration represents a unique banking industry partnership where conversational AI software is combined with FusionFabric.cloud, Finastra’s leading financial technology ecosystem, to create AI-driven digital experiences at the cloud scale. Built on Finastra’s industry-leading core technologies and harnessing an extensive catalog of open APIs, Clinc’s Virtual Banking Assistant helps financial institutions improve user engagement by offering a functional and natural experience.

Jon Newhard, CEO at Clinc, said, “We are incredibly pleased to be able to offer our AI solution to banks in collaboration with Finastra, whose FusionFabric.cloud platform is viewed around the world as a leading financial technology ecosystem. Our Virtual Banking Assistant, which can be integrated seamlessly as part of a digital transformation strategy, enables financial institutions to engage customers efficiently but without losing the personal touch. This is vital in an era when increasing numbers of consumers are demanding authentic and intuitive experiences from chatbots.”