Federal Bank expands presence with New Delhi branch

By Vriti Gothi

Federal Bank has inaugurated its 1,600th banking outlet with the opening of a new branch in Mansarovar Garden, New Delhi, marking a further expansion of its physical footprint in North India. The branch is the bank’s 141st outlet in its New Delhi Zone, underlining the region’s growing importance to its retail and SME strategy.

The expansion comes amid rising demand in the Delhi-NCR region for SME credit, digital-first banking services, relationship-led retail offerings, and non-resident Indian (NRI) services. According to the bank, the region has emerged as a meaningful contributor to its retail and small business franchise, supported by increasing adoption of its digital platforms alongside branch-based engagement.

The Mansarovar Garden branch was inaugurated by Ashish Sood, Minister for Home, Power, Education and Urban Development, Government of NCT Delhi. Harish Khurana, MLA from the Moti Nagar constituency, inaugurated the ATM-cum-cash deposit machine, while Subhash Sachdeva, former MLA, inaugurated the strong room and safe deposit lockers.

Federal Bank said the new outlet is equipped with modern infrastructure and technology to support a seamless customer experience, reflecting its broader “phygital” approach—integrating a nationwide branch network with digital banking capabilities. The bank, which is in its ninth decade of operations, has continued to add outlets in urban and semi-urban markets as part of a calibrated national expansion plan.

“The new outlet strengthens our presence in the national capital region, enhancing our ability to serve a rapidly growing and diverse customer base,” said Virat Diwanji, National Head – Consumer Banking at Federal Bank. “Our expansion continues to be aligned with our commitment to bring modern, personalised banking closer to customers in high-growth neighbourhoods.”

The ceremony was presided over by Vinod Kumar R, Vice President and Zonal Head New Delhi Zone, Federal Bank, and was attended by representatives from local government, healthcare, education, and business communities.

For the broader banking sector, Federal Bank’s continued investment in branch-led expansion alongside digital services highlights how mid-sized private lenders are positioning themselves to capture growth in high-density urban markets, where physical presence continues to complement digital acquisition and servicing models.