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Europa Factor & Credit Factor select Qualco to modify credit management

By Gloria Methri

March 31, 2023

  • Collection Management
  • Credit Factor
  • Credit Management
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QUALCO, Italy, Europa Factor, Credit Factor, Credit Management, Collection Management, FinTech, GreeceHolding 22 years of experience as an NPL purchaser and servicer, 18 operating hubs, and 2000 employees, Europa Factor is one of the major players in the Italian market, known for its fair, customer-centric approach and social responsibility focus.

To date, the company has managed more than 20 million customer cases and purchased 370 NPE portfolios in the unsecured credit market. Recently, Europa Factor extended its operations to the banking NPL sector through Credit Factor, a joint venture with IBL Banca. 

QUALCO is a technology provider that tackles pressing challenges in the credit and NPL sectors through technology innovation, data insights, and working practices. Europa Factor and Credit Factor will invest in QUALCO’s technology to accelerate their growth plans and take advantage of digital, automation, and analytics capabilities.  

Specifically, the companies will implement QUALCO 360°, a comprehensive solution that combines an end-to-end collections and recoveries platform with digital self-service and conversational messaging capabilities. In parallel, Europa Factor will use its customer data to bring predictive analytics and data-driven decision-making to its operations.

“Reaffirming our commitment to delivering the highest quality services to the market, we are delighted to partner with QUALCO. This powerful collaboration ensures we have the tools to achieve our business goals and radically improve customer experience,” said Pierluca Bottone, CEO at Europa Factor and Credit Factor.

Marco CozziQUALCO Country Manager in Italy, commented, “We see technology and data playing an increasingly important role in the Italian NPL and receivables market. We are thrilled for our collaboration with Europa Factor and Credit Factor as it allows us to co-create a unique ecosystem that extracts value from technology and innovation.”

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