Emirates NBD offers Voice Banking with Alexa in UAE

By Leandra Monteiro

Emirates NBD, a banking group in the MENAT (Middle East, North Africa and Turkey) region is offering Voice Banking with Amazon Alexa in the UAE.

The Amazon Alexa App is now available on both UAE iOS App and Google Play stores. The banks customers can enable the Emirates NBD banking skill on their Alexa App and access details of their recent  account and credit card transactions using conversational language as well as listen to market briefings through any Amazon Alexa-enabled device. This service will now also be available in Arabic.

This service is part of the bank’s continued efforts to offer value-added banking services and utilises application program interfaces (APIs) built in line with established open banking standards, allowing exchange of financial information between banks and third-party providers such as Amazon while upholding strict security and privacy guidelines for users.

“Emirates NBD has always been at the forefront of banking innovations and Voice Banking is another step in this direction as we utilize new technologies to enhance overall customer experiences”, said Suvo Sarkar, Senior Executive Vice President and Group Head of Retail Banking and Wealth Management at Emirates NBD. “As Amazon officially launches Alexa in the UAE, we are pleased to make available access to banking services on this platform, providing added convenience and flexibility to our customers,” he added.