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Eltropy taps Jack Henry for its Banno Digital Banking Platform

By Delisha Fernandes

December 11, 2023

  • Banno Digital Platform
  • community banks
  • Credit Unions

Jack Henry, Farmers and Merchants BankEltropy, a digital conversations platform for community financial institutions (CFIs), has announced  that Eltropy’s Digital Conversations Platform is now accessible through the Jack Henry digital banking platform.

Eltropy leveraged the Banno Digital Toolkit, the same set of APIs the Banno Digital Platform is built on, to embed its technology into the digital experiences offered by community and regional financial institutions. Access to Jack Henry’s API, design, and anticated frameworks have enabled Eltropy to directly integrate into the digital banking platform providing a seamless banking experience.

“Partnering with the Banno ecosystem reflects our commitment to improving member engagement for community banks and credit unions,” said Ashish Garg, Co-founder and CEO of Eltropy. “This allows members to choose how they want to communicate and give credit unions and community banks the tools they need to engage with an increasingly digital-first demographic. It’s a win-win for all—seamless member service, better customer satisfaction, and better productivity.”

Eltropy’s unified Digital Conversations Platform, in collaboration with the Jack Henry Banno platform, enables members and customers to communicate with their credit unions or banks through their preferred channels—text, chat, or video.

Eltropy’s suite of conversational AI products automates more than 30 percent of front-line queries across these channels and delivers actionable insights from all digital interactions, making it the AI and digital-first contact center solution specifically tailored for credit unions and community banks.

“Embedding convenient Secure Chat right in online banking has been hugely popular with our members,” said Gary Jeter, CTO of TruStone Financial Credit Union, based in Minnesota. “We love seeing the spike in digital conversations that expands our service capabilities without adding call center costs and volume.”

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