Elevations Credit Union selects Temenos Infinity to enhance member experience

By Pavithra R

Elevations Credit Union (CU), a member-owned not-for-profit financial institution serving Colorado’s Front Range has announced that the CU has selected Temenos, the banking software company, to transform its member experience digitally.

Through the technology integration, Temenos Infinity will streamline processes while enabling the CU to provide frictionless, differentiated member experiences across mobile and online channels. This will allow the CU to better engage with members, improve money management capabilities, and roll out new capabilities tailored to the needs of its widening member base.

Established since 1953, Elevations Credit Union serves over 140,000 members throughout 7 counties in Colorado. The CU seeks to bolster growth in its community by empowering banking experience. With over $2 bn in assets and growing, the CU was looking for a partner to transform its online and mobile app experiences for both retail and business banking. Elevations Credit Union will leverage the agility and AI-based capabilities of Temenos Infinity to meet the needs of its member base and provide a best-in-class digital experience.

“Improving the member experience and increasing loyalty is a key element of our strategic plan to invest in our members and our community. In 2014, Elevations earned the prestigious Malcolm Baldrige National Quality Award, and we continue to take our commitment to quality seriously. With a highly engaged staff, and the right digital technology in place, we can create seamless, personalized experiences for our members. Temenos Infinity will allow us to carry through the Elevations promise with a human-centric digital branch that supports each member’s financial journey 24 hours a day, wherever they are,” said Craig Draayer, Director of Digital Experience, Elevations Credit Union.

Temenos Infinity drives outstanding experiences across customer journeys, from acquisition, servicing and through retention. Over 600 financial institutions in the US and Canada use Temenos Infinity. This core-agnostic, cloud-native and cloud-agnostic digital front office product helps in customer acquisition and digital banking engagement.

“We are proud to partner with Elevations Credit Union and help the team take their member experience to the next level. With Temenos, Elevations will be able to support its members with a wide range of services to support their unique needs from retail to business, whether they are in an urban or rural area. The credit union will be able to grow and respond to today’s member demands as they develop, launching new products and services in days instead of months. Our advanced technology brings the benefits of speed to market, elastic cloud infrastructure, and the ability to accelerate growth. We are proud to support Elevations and other financial institutions looking to help account holders during this time of disruption,” said Alexa Guenoun, President – Americas and Global Head of Partners Temenos.