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Ecobank extends zero charge for Digital Money transfers amid COVID-19

By Pavithra R

June 29, 2020

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Ecobank
Olukorede Demola-Adeniyi, Head, Consumer Banking, Ecobank Nigeria

Ecobank Group, a pan-African banking conglomerate has announced the extension of its zero-charge fee for digital money transfers below N5,000 till September end 2020.

In addition to the free USSD session fee currently offered to the customers, users of Ecobank Mobile, Ecobank Online, USSD can continue to avail zero fee charge for digital money transfers below N5,000. New customers can benefit from this by opening an Xpress account digitally by dialling *326#.

“As a bank, our priority is people’s wellbeing. We place great emphasis on rewarding and identifying with our customers and citizens of Nigeria, especially at a time like this. We are determined to ensure that the impact of the pandemic is minimal on citizens. We encourage our customers to utilize our digital self-service solutions including Ecobank mobile app, Ecobank Online, EcobankPay, Ecobank Omniplus, Omnilite and the rapid transfer app; where they can easily access their bank accounts, make payments, transfer funds, process salaries and carry out ancillary banking transactions from the comfort of their home and offices without having to visit the branches,” said Olukorede Demola-Adeniyi, Head, Consumer Banking, Ecobank Nigeria.

The bank initiated the zero charge for mobile money transfers in March as part of its corporate action to cushion the rising spread of COVID-19. The decision to extend the policy is hinged on the bank’s drive to continuously encourage citizens to adopt digital banking, particularly amid the ongoing social distancing measures.

Recently Ecobank partnered with Google to help African SMEs embrace digital capabilities.

“At Ecobank, we are always finding ways to improve our customer experience digitally, which is why I encourage our customers to upgrade to the new Ecobank mobile app 4.0. Customers can carry out banking transactions and enjoy some of the new features that the app provides, such as the ability to send money via email or SMS and of course, take advantage of the zero charge on money transfers below N5,000,” added Olukorede Demola-Adeniyi.

Established since 1985, Ecobank Transnational Incorporated (‘ETI’) is the parent company of the Ecobank Group. Ecobank is an independent regional banking group in West Africa and Central Africa, serving wholesale and retail customers with 1,200 branches across 36 countries. The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, cash management, loans, advisory, trade, securities, wealth and asset management.

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