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Digital Reasoning forms global partnership with Google Cloud

By Pavithra R

July 16, 2020

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cPanelDigital Reasoning, the global leader in artificial intelligence solutions that understand human communications and behaviours has announced that the firm has entered into a global strategic partnership with Google Cloud to help banks and other financial institutions leverage the global scale, reliability, and performance of the cloud.

Under the partnership, Digital Reasoning will make its Conduct Surveillance product, focused on enabling integrated enterprise intelligence and surveillance, available as a managed service on Google Cloud. The partnership between the firms began in 2019.

Digital Reasoning is a provider of enterprise intelligence and surveillance solutions that help financial services firms reduce risk, prevent fraud, and meet stringent regulatory scrutiny. Its customers include the majority of the largest global investment banks.

The financial services industry is increasingly adopting the cloud to deliver their core IT services at scale, leverage elastic and reliable infrastructure, and take advantage of the security.

“The largest European banks are turning to Google Cloud to modernize their businesses, and we are delighted to partner with Google Cloud to bring our leading financial services products to these businesses on Google Cloud’s reliable and highly-performant network. Our customers trust us to deliver proven solutions to help them mitigate risk and solve their toughest problems. Together, our joint solution offers banks a highly secure and scalable integrated surveillance solution,” said Tim Estes, Founder and CEO of Digital Reasoning.

The collaboration between Digital Reasoning and Google Cloud is expected to provide to deliver impactful business outcomes, including integrated surveillance across key channel like email, chat, and voice; increase risk detection by 5x; improve quality of alerts for compliance analysts; reduce false positive by as much as 95%; leverage cloud compute and GPU-based processing to support cutting-edge AI capabilities such as best-in-class machine learning and voice transcription; improve operational efficiency and productivity in a cloud-based deployment; reduce operational expenses, infrastructure management and maintenance costs; scaled systems to process billions of monitored messages and provide secure, future-proof systems that have been reviewed and approved by InfoSec teams at some of the largest banks.

“Financial institutions are under considerable regulatory and market pressures, often requiring them to have clear visibility into their most sensitive data. Together, we help these firms do so, by combining Digital Reasoning’s leading enterprise security and surveillance products with the security, performance, and scalability offered by Google Cloud,” said Anil Saboo, Global Partnerships Lead for Financial Services at Google Cloud.

Recently, IPC partnered with Digital Reasoning for advanced voice surveillance.

Established since 2000, Digital Reasoning was founded by Tim Estes and Dot Currey with the conviction that machine learning would be incredibly transformative, empowering people in new ways and making a positive difference for humanity.

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