Digital Federal Credit Union extends partnership with Sagent

By Delisha Fernandes

Sagent, a FinTech software company modernising mortgage servicing for banks and lenders, has announced a five-year partnership extension with DCU- Digital Federal Credit Union to power its mortgage servicing operations.

Digital Federal Credit Union will continue relying on Sagent’s LoanServ platform to power precise, scale execution across DCU’s mortgage servicing lifecycle. It currently uses Sagent’s nimble, highly configurable system-of-record platform to deliver a better member experience and adjust in real time to constantly evolving customer and regulatory needs.

“Our vision at Digital Federal Credit Union is to help all our members achieve their financial goals collaboratively. Sagent’s cloud-native platform powers high-touch, high-tech banking that helps us keep customers for life,” said Jason Sorochinsky, DCU’s Vice President of Mortgage Lending. “For nearly two decades, we have relied on Sagent to power the loan servicing experience for our members. With Sagent powering our mortgage servicing, we operate more efficiently, stay ahead of member expectations for modern experiences, and remain current with the fast pace of fintech innovation.”

The Massachusetts-based Digital Federal Credit Union is the largest credit union headquartered in New England and in the top 20 nationwide. Serving as the credit union of choice for 700+ companies and more than one million customers across all 50 states, DCU offers an array of services, including consumer banking and lending services, business banking and lending services, insurance, and real-estate services.

“For decades, Digital Federal Credit Union has grown and retained members with a customer-obsessed approach that reflects Sagent’s own homeowner-first vision, and we are proud to deliver on high-touch service with high-tech experiences for DCU’s customers and teams,” said Dan Sogorka, Sagent CEO. “Sagent is the only scale platform with real-time data powering every aspect of loan servicing for trillions of dollars in outstanding mortgage balances. We are honored to deepen our partnership with DCU as we continue collaborating to exceed investor, auditor, regulator, and borrower expectations.”